Managed IT & IT Support for Hartville Offices
Your local IT department, based right on Prospect Avenue. We keep every office computer monitored, patched and protected for a flat monthly rate — and when your team needs hands-on help, you only pay for the time you use. Month to month, never a contract.
IT for the offices that keep Hartville running
We work with small offices of roughly 3 to 30 people — the kind of business that is too small for a full-time IT person but can't afford a day where the computers, email or phones are down.
Protection every month. Pay for help only when you use it.
Most IT companies sell offices a big all-inclusive plan with a multi-year contract. We do it differently: every office computer gets security and maintenance for a flat monthly rate, and hands-on support is billed by the hour only when you actually need it. No contract, no prepaid hours you never use.
Monthly Security & Maintenance
- 24/7 monitoring & alerts
We see failing drives, full disks and offline machines — usually before anyone at the front desk notices.
- Huntress managed security
A real security operations team watching for ransomware and intrusions around the clock — not just consumer antivirus.
- Windows & software patching
Updates handled for you, so nobody on your staff is babysitting reboot prompts.
Hands-On Support, Billed Hourly
- Remote & on-site help
Troubleshooting, repairs, printers, email problems and projects — $120/hour, no travel fees inside our service area.
- New hires & departures
Computers, accounts and phones ready on day one — and access shut off cleanly when someone leaves.
- Optional backup add-on
Monitored backups that we confirm actually complete. Already have one you like? We won't force ours on you.
What Hartville offices call us about
Printers & copiers that won't print
Scan-to-email broken, the copier dropped off the network, or the printer works for everyone but one desk.
Email & Microsoft 365 trouble
Missing mail, full mailboxes, password lockouts and Outlook problems — plus setting up 365 or Google Workspace properly the first time.
Slow or spotty Wi-Fi
Dead spots in the back office, guest Wi-Fi sharing your business network, or an old router that should have been replaced years ago.
New hires & people leaving
Computer, accounts, email and phone ready on day one — and access removed cleanly the day someone leaves.
Old computers & failing drives
We spot failing hardware early and plan replacements so you're not buying a laptop in a panic on a Monday morning.
Phishing & ransomware worries
Huntress security on every machine, plus straight answers when someone clicks a link they shouldn't have.
Local IT that's actually local
The Pixel Shield is based at 311 Prospect Ave S in Hartville, and we've been fixing computers in this area since 2004. When a Hartville office calls us, the person who answers is the person who shows up — not a ticket queue in another state.
Because we're minutes away, on-site visits around Hartville, Lake Township and the surrounding communities don't come with travel fees. And because we don't use contracts, we have to earn your business every single month.
We also install business phone systems and security cameras, so one call can cover your computers, phones and cameras.
- Computers & network
- Business phones from $23.99/phone
- Security cameras
Questions Hartville offices ask us
What does managed IT cost for a small Hartville office?+
Security and maintenance is a flat monthly rate per computer, so a 6-computer office pays for 6 computers — nothing more. Hands-on support is $120/hour only when you need it. Call 330-778-2888 and we'll give you an exact number for your office.
Do I have to sign a contract?+
No. Everything is month to month. There's no minimum term and no early termination fee — add or remove computers whenever you need.
Is support included in the monthly price?+
The monthly rate covers 24/7 monitoring, Huntress managed security and Windows/software patching. Hands-on support is billed hourly, so you're not paying for a big bundle of hours you never use.
Can you take over from our current IT person or company?+
Yes. We'll document what you have, get the passwords and accounts organized, and take it from there. If you have a part-time or in-house person, we can also work alongside them.